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Return Policy

RETURN POLICY

We believe in all of our products and stand by them 100%. If you need to make a return, please follow our return policy instructions below. 

  

Orders cancelled before goods are shipped will receive a full credit for the amount paid.

Please note that orders are processed the day received and typically ship the following business day.

An order received early in the day might well ship the same day. 


Once  the merchandise has shipped, returns are eligible only within 7 days of the receipt of

the shipment by the customer (Buyer). A Return Authorization Number (RAN) must be obtained

from CANAM HOOPS before initiating any return. DO NOT RETURN MERCHANDISE

WITHOUT A RETURN AUTHORIZATION NUMBER. 

  

Returns made without obtaining prior authorization and accompanied by a return authorization

number shall be returned to sender at Buyer’s expense. 

  

To be eligible for refund merchandise must be unused, and in the original shipping boxes and packaging.

  

All merchandise returned to Seller is subject to a 20% re-stocking fee. 

  

The Customer is responsible for return shipping fees, and any shipping fees incurred by

Seller for the initial shipment to the Customer. Collect shipments will not be accepted. 

  

The refund will be processed after the merchandise arrives at Seller in its original

packaging and brand new factory condition. 

  

Any shipments returned to sender marked “Undeliverable”, or otherwise similar nature, are

subject to a 20% restocking fee.

  

Except as provided for in Seller’s limited warranty to Buyer, Seller, in its sole discretion, may

accept or reject any request by Buyer to return product for cash or credit.