We believe in all of our products and stand by them 100%. If you need to make a return, please follow our return policy instructions below.
Orders cancelled before goods are shipped will receive a full credit for the amount paid.
Please note that orders are processed the day received and typically ship the following business day.
An order received early in the day might well ship the same day.
Once the merchandise has shipped, returns are eligible only within 7 days of the receipt of
the shipment by the customer (Buyer). A Return Authorization Number (RAN) must be obtained
from CANAM HOOPS before initiating any return. DO NOT RETURN MERCHANDISE
WITHOUT A RETURN AUTHORIZATION NUMBER.
Returns made without obtaining prior authorization and accompanied by a return authorization
number shall be returned to sender at Buyer’s expense.
To be eligible for refund merchandise must be unused, and in the original shipping boxes and packaging.
All merchandise returned to Seller is subject to a 20% re-stocking fee.
The Customer is responsible for return shipping fees, and any shipping fees incurred by
Seller for the initial shipment to the Customer. Collect shipments will not be accepted.
The refund will be processed after the merchandise arrives at Seller in its original
packaging and brand new factory condition.
Any shipments returned to sender marked “Undeliverable”, or otherwise similar nature, are
subject to a 20% restocking fee.
Except as provided for in Seller’s limited warranty to Buyer, Seller, in its sole discretion, may
accept or reject any request by Buyer to return product for cash or credit.